Last Updated: 16.12.2024
Tidalpool ("we," "our," "us") operates the website www.tidalpool.com.au ("Tidalpool"). We are committed to protecting the privacy of our users and complying with the Australian Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. Information We Collect
We may collect the following types of personal information:
Contact Details: Name, email address, phone number, and other information you provide when contacting us or signing up for our services.
Account Information: Username, password, and related account details.
Business Information: Details about your business for service customization.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.
Payment Information: Billing details and transaction history when purchasing our services.
Other Information: Any additional information you provide to us voluntarily.
2. How We Use Your Information
We use the collected information to:
Provide and manage our services.
Communicate with you about updates, offers, and support.
Customize and improve our website and services.
Comply with legal obligations.
Process payments securely.
3. Disclosure of Your Information
We may disclose your personal information to:
Service Providers: Third parties that assist us with hosting, analytics, payment processing, or other operations.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In case of a merger, acquisition, or sale of our business assets.
We do not sell or share your personal information with third parties for direct marketing purposes.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no data transmission or storage system can guarantee complete security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze usage. You can manage your cookie preferences through your browser settings.
6. Third-Party Links
Tidalpool may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
7. Accessing and Correcting Your Information
You have the right to access and correct your personal information held by us. To make a request, please contact us at the email provided below.
8. Complaints and Contact
If you believe we have breached the Privacy Act or have any concerns about your privacy, please contact us:
Email: info@tidalpool.com.au
We will respond to your complaint promptly and work to resolve your concerns.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy periodically.
10. Additional Information
For further details about your rights under the Privacy Act, visit the Office of the Australian Information Commissioner (OAIC) website: https://www.oaic.gov.au.
